Information We Collect
We may collect information needed to create accounts, manage a learning organization, communicate with users, provide platform features, and provide support. This may include information about users, families, students, team members, payments, and communications entered into the platform.
How We Use Information
We use information to provide, secure, maintain, and improve Kaiay; manage accounts and subscriptions; respond to support requests; prevent abuse; and comply with applicable legal obligations.
Student and Family Information
Organizations using Kaiay remain responsible for the information they enter into the platform and for their obligations to their users. Kaiay processes this information to provide services requested by the organization.
Hosting and Data Location
Kaiay emphasizes a Canadian hosting environment. Actual data location may depend on configuration, third-party services, and the features being used.
Service Providers
We may use service providers needed to operate Kaiay, including providers for hosting, email, payments, authentication, technical analytics, or integrations. Providers receive only information reasonably necessary for their services.
Security
We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, alteration, or disclosure. No internet-based system can guarantee absolute security.
Retention
We retain information as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of information and account.
Your Requests
Depending on applicable law, you may request access to, correction of, or deletion of certain information. Organizations using Kaiay may also be the primary contact for information they control.
Children and Minors
Kaiay may be used by organizations that manage information about students who are minors. Those organizations are responsible for obtaining appropriate permissions and maintaining appropriate practices for such information.
Changes to This Policy
We may update this policy as our services or obligations change. The date shown on this page identifies the latest version.